Frequently Asked Questions
28. What should I do if the fax machine connected to FaxConnect is always complaining ‘unable to send’?
Answer
Seagull 5000i should be able to work with most of the G3 fax machines without adjusting any configuration settings.
However, due to certain special settings or compatibility issues, such problems may happen.
Below is a checklist you can try when you encounter such problem.
a. Ensure that the interface cable is securely connected between the FaxConnect and Seagull 5000i BDU.
b. Ensure that the POWER LED of the FaxConnect is ON.
c. Ensure that the IN USE LED of the FaxConnect is ON when the fax machine is off-hook.
d. Set the resolution of the fax machine to STANDARD.
e. Make sure that the paper is properly fed to the fax machine.
f. Set the fax machine operating mode to FAX ONLY.
g. Try a different dialling method. (e.g. press HOOK on the fax machine first, key in the phone numbers and then press START.)
h. Reduce the TX speed of the fax machine.
i. Reboot the fax machine.
j. Factory reset the Seagull 5000i BDU.
