Frequently Asked Questions
29. What should I do if my fax sent from the fax machine connected to the FaxConnect is not received by the recipient, even though my fax machine is saying ‘transmission successful’?
Answer
The fax function of Seagull 5000i is done in store and forward manner. Fax data is firstly buffered into the Seagull 5000i before the satellite fax call is made. Therefore, there might be some discrepancy between the job status indicated by the fax machine and the actual result at that point of time. User is advised to check the status on the handset or the WebConsole UI as described in one of the other FAQs.
However, it should not take more than 5 minutes for the receiving party to receive the fax call. If it takes longer than expected, follow the below checklist to identify and solve the problem.
a. Ensure that the SIM card of the sending Seagull 5000i is fax enabled. If the receiving end is also a Seagull 5000i setup, the SIM has also to be fax enabled. Consult the service provider if required.
b. Make sure that, the antenna has a clear satellite view and the signal strength is 4 or 5 bars on the handset.
c. Make sure that the power supply is adequate especially for an active antenna setup.
d. Make sure that the receiving party has turned on the fax machine.
e. Execute factory reset on the Seagull 5000i BDU to see whether the problem still exists.
f. Reboot the fax machine and try again to see whether the problem still exists.
A retry mechanism is implemented in the Seagull 5000i to improve the fax success rate. The user can increase the number of retries when the unit fails to deliver the fax. In the handset, the option is under Settings>>Fax>>Num. Of Retries. In the WebConsole, it is under Settings>>Fax>>Number of Retries. But please note that airtime charges will apply for each retry.
